Privacy Policy and Refund Policy
Privacy Policy
Effective Date: [5th September 2024]
1. Introduction:
Sifar Safar is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.
2. Information We Collect:
- Personal Information: When you book a tour or contact us, we may collect personal details such as your name, email address, phone number, and payment information.
- Usage Data: We may collect information about how you use our website, including IP addresses, browser types, and pages visited.
3. How We Use Your Information:
- Booking and Customer Service: To process your bookings, manage your account, and provide customer support.
- Marketing: With your consent, we may use your information to send you updates about our tours and promotions. You can opt out of marketing communications at any time.
- Improvements: To improve our services and website based on user feedback and behavior.
4. Data Protection:
- Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.
- Retention: We retain your personal information only as long as necessary for the purposes outlined in this policy.
5. Sharing Your Information:
- Third Parties: We do not sell or rent your personal information to third parties. We may share your information with trusted partners who assist us in operating our business, provided they adhere to confidentiality agreements.
6. Your Rights:
- Access and Correction: You have the right to access and correct your personal information. Contact us at [email address] to request changes.
- Data Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
7. Changes to This Policy:
- Updates: We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
8. Contact Us:
- For Queries: If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [connect@sifarsafar.com] or [+91-9873-088-126].
Refund Policy
Effective Date: [5th September 2024]
1. Booking and Payment:
- Payment Confirmation: Full payment is required at the time of booking to secure your spot on the tour.
2. Cancellation by You:
- Full Refund: You are eligible for a full refund if you cancel at least [number] days before the tour start date.
- Partial Refund: Cancellations made within [number] days of the tour may be subject to a partial refund. Refund amounts will depend on the proximity of the cancellation to the tour date and any incurred costs.
3. Cancellation by Us:
- Full Refund: If we cancel the tour for any reason, you will receive a full refund. Alternatively, you may choose to reschedule your tour or select a different tour if available.
4. Non-Refundable Items:
- Personal Expenses: Any personal expenses incurred during the tour, such as souvenirs or extra services, are non-refundable.
- Accommodation and Meals: If accommodation or meals are optional and not included in the tour package, any charges for these extras are non-refundable if you choose not to use them.
5. Refund Process:
- Request: To request a refund, please contact us at [connect@sifarsafar.com] with your booking details and reason for cancellation.
- Processing Time: Refunds will be processed within [15] days of receiving your cancellation request. The amount will be refunded to the original payment method.
6. Changes to This Policy:
- Updates: We may update this Refund Policy from time to time. Any changes will be posted on our website with the updated effective date.
7. Contact Us:
- For Queries: If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at [connect@sifarsafar.com] or [+91-9873-088-126].
